Atmaksas politika

OUR RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

ELIGIBILITY

For an item to be eligible for return, it must be in its original, undamaged packaging, unopened, and in the same condition as when you received it. The original receipt or proof of purchase is also required.

BEGINNING THE REFUND PROCEDURE

You can get in touch with us at info@coldumarine.com to begin the return procedure.

WHAT TO DO WHEN YOUR RETURN IS ACCEPTED

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return, will not be accepted.

Once it is agreed that you can return your item, it will need to be sent to the following address:

Skolas iela 25-1, LV-1010, Riga, Latvia.

FURTHER QUESTIONS

If you have any questions related to returns, you can always contact us at: info@coldumarine.lv

DAMAGES AND ISSUES 

Please inspect your order upon receiving it and contact us immediately if the item is defective, or damaged or if you have received the wrong item. This will allow us to assess the situation and address any issues. Our top priority is making sure our customers are happy.

100% SATISFACTION GUARANTEED 

We completely stand behind and fully guarantee the quality of all our collagen products. Because of this, in the unlikely event that our product does not live up to your expectations and you are dissatisfied, you have the choice to return it for a full refund.

MONEY-BACK GUARANTEE

In the following circumstances, SIA Baltic Biotechnologies offers a 100% money-back guarantee:
- You discover that our product does not live up to the claims we made about our manufacturing and in our marketing.
- You notice that the product smells stronger than other collagen products available in stores.
- After completing the recommended three-month course, you are unable to observe any positive, observable results.
- If the product is returned to us in the same condition that you received it—that is, unopened, unused, and in its original packaging, which must be undamaged—you may ship the product or any leftovers back to us. The original receipt or proof of purchase is also required.

In these situations, we offer a 100% money-back guarantee, provided that you send us a written explanation detailing why you are unhappy with the product and why you would like to return it.

FULL REFUND FOR OVERHYPED CLAIMS

In the unlikely event that you feel our product is an overhyped food supplement, then we are willing to give you a full refund.

EXCHANGES

Once the product is returned and accepted, you can make a separate purchase for a new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD 

Notwithstanding the details listed above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item needs to be in its original, undamaged packaging and be in the same condition that you received it—that is, unopened, unused, and with its security seal intact. The original receipt or proof of purchase is also required. 

REFUNDS

As soon as we've received and reviewed your return, we'll let you know whether or not your request for a refund has been granted. 

If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please be aware that processing and posting the refund to your account may take some time, depending on your bank or credit card provider.

If more than 15 business days have passed since we approved your return, please contact us at: info@coldumarine.lv